- Return Window
- Customers can request a return within 7 days of receiving their order. Requests made after this period will not be accepted, so please check your items as soon as they arrive.
- Product Condition
- To be eligible for a return, the item must be unused, unwashed, and in its original packaging with all tags intact. Products showing signs of wear, damage, or alterations will not qualify for a refund or exchange.
- Hygiene Rule
- For hygiene and safety reasons, innerwear products cannot be returned once the packaging is opened, except in cases where the product is defective or damaged upon arrival.
- Defective or Wrong Item
- If you receive a product that is defective, damaged, or not the item you ordered, please contact us within 48 hours of delivery. Send clear photos of the item and packaging for verification so we can resolve the issue quickly.
- Refund Approval
- Once we receive your returned item, it will go through a quality inspection process to confirm its condition. Only items that meet our return standards will be approved for a refund.
- Refund Timeline
- If your return is approved, the refund will be issued to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.
- Non-Returnable Items
- Products purchased during clearance sales, special promotions, or final-sale events are non-returnable unless they are defective or damaged.
- Return Shipping Cost
- Unless the item is defective, damaged, or incorrect, customers are responsible for paying the return shipping charges. We recommend using a trackable courier service to ensure your return reaches us safely.
- Contact for Returns
- For return or refund assistance, please reach out to our support team at 8886909014. Provide your order number, issue details, and any supporting photos to help us assist you better.
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